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Silverline Bank – Lumenary AI platform
LostSilverline Bank · Education · DACH
ACV
$489,000
Closed Jul 2, 2026
- ACV
- $489,000
- Close date
- Jul 2, 2026
- Fiscal quarter
- 2026-Q3
- Segment
- Enterprise
- Close stage
- Closed Lost
- Seller
- Hannah Lee
- Winning competitor
- Inferon
- Incumbent
- —
- CRM loss reason
- Security & compliance
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Conflicting
Seller said
Seller saidSecurity & compliance
“Security review stalled on certifications and data residency.”
Customer said
Customer saidPrice too high
“Honestly the number was just too high for what we would use in year one.”
Final reason
Price too high
Customer names a different reason than the seller logged; customer view used as final.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Security & compliance
“Security review stalled on certifications and data residency.”
Seller view: security compliance
- CustomerCustomer saidHigh confidence· Price too high
“Honestly the number was just too high for what we would use in year one.”
Customer view: price too high
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Token pricing uncompetitive above 50M tokens/month
First-principles cause behind losses mapped to: price too high, competitor discount.
Customer said100%