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Harbor Industries – Helpwise AI platform
LostHarbor Industries · Media · Southern Europe
ACV
$16,000
Closed Sep 11, 2026
- ACV
- $16,000
- Close date
- Sep 11, 2026
- Fiscal quarter
- 2026-Q3
- Segment
- SMB
- Close stage
- Closed Lost
- Seller
- Elif Kaya
- Winning competitor
- Chatterbox Labs
- Incumbent
- —
- CRM loss reason
- No budget
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Conflicting
Seller said
Seller saidNo budget
“Budget was pulled for this year.”
Customer said
Customer saidMissing feature
“The other product had the one feature our team uses every day.”
Final reason
Missing feature
Customer names a different reason than the seller logged; customer view used as final.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· No budget
“Budget was pulled for this year.”
Seller view: no budget
- CustomerCustomer saidMedium confidence· Missing feature
“The other product had the one feature our team uses every day.”
Customer view: missing feature
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
No voice channel in the autonomous agent
First-principles cause behind losses mapped to: missing feature.
Customer said100%