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Silverline Bank – Helpwise AI platform
LostSilverline Bank · Education · DACH
ACV
$18,000
Closed Apr 13, 2026
- ACV
- $18,000
- Close date
- Apr 13, 2026
- Fiscal quarter
- 2026-Q2
- Segment
- SMB
- Close stage
- Closed Lost
- Seller
- Elif Kaya
- Winning competitor
- Chatterbox Labs
- Incumbent
- —
- CRM loss reason
- Integration gap
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Insufficient data
Seller said
Seller saidIntegration gap
“Integration with their existing stack needed custom work.”
Customer said
Customer saidNo reason recorded
No quote captured.
Final reason
Integration gap
No customer interview captured; seller reason used as final.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Integration gap
“Integration with their existing stack needed custom work.”
Seller view: integration gap
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Shallow Salesforce Service Cloud integration
First-principles cause behind losses mapped to: integration gap.
Seller said100%