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Pinecrest Telecom – Helpwise AI platform
LostPinecrest Telecom · Healthcare · Southern Europe
ACV
$506,000
Closed Feb 4, 2026
- ACV
- $506,000
- Close date
- Feb 4, 2026
- Fiscal quarter
- 2026-Q1
- Segment
- Enterprise
- Close stage
- Closed Lost
- Seller
- Marco Rossi
- Winning competitor
- Supportiva
- Incumbent
- Chatterbox Labs
- CRM loss reason
- Missing feature
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Insufficient data
Seller said
Seller saidMissing feature
“Lost on a specific capability gap they listed as a must-have.”
Customer said
Customer saidNo reason recorded
No quote captured.
Final reason
Missing feature
No customer interview captured; seller reason used as final.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Missing feature
“Lost on a specific capability gap they listed as a must-have.”
Seller view: missing feature
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
No voice channel in the autonomous agent
First-principles cause behind losses mapped to: missing feature.
Seller said100%