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Helios Telecom – Helpwise AI platform
LostHelios Telecom · Energy · Benelux
ACV
$329,000
Closed Sep 9, 2026
- ACV
- $329,000
- Close date
- Sep 9, 2026
- Fiscal quarter
- 2026-Q3
- Segment
- Enterprise
- Close stage
- Closed Lost
- Seller
- Elif Kaya
- Winning competitor
- Supportiva
- Incumbent
- —
- CRM loss reason
- Pricing model mismatch
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Aligned
Seller said
Seller saidPricing model mismatch
“They wanted predictable seat pricing, our model felt variable to finance.”
Customer said
Customer saidPricing model mismatch
“We could not forecast the bill, and finance hates surprises.”
Final reason
Pricing model mismatch
Seller and customer name the same reason.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Pricing model mismatch
“They wanted predictable seat pricing, our model felt variable to finance.”
Seller view: pricing model mismatch
- CustomerCustomer saidHigh confidence· Pricing model mismatch
“We could not forecast the bill, and finance hates surprises.”
Customer view: pricing model mismatch
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Per-resolution pricing misaligned with high-volume SMB
First-principles cause behind losses mapped to: pricing model mismatch, price too high.
Customer said100%