Back to deals
Harbor Insurance – Lumenary AI platform
LostHarbor Insurance · Insurance · UK & Ireland
ACV
$399,000
Closed Apr 8, 2026
- ACV
- $399,000
- Close date
- Apr 8, 2026
- Fiscal quarter
- 2026-Q2
- Segment
- Enterprise
- Close stage
- Closed Lost
- Seller
- Marco Rossi
- Winning competitor
- Clarity LLM
- Incumbent
- Clarity LLM
- CRM loss reason
- Security & compliance
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Conflicting
Seller said
Seller saidSecurity & compliance
“Security review stalled on certifications and data residency.”
Customer said
Customer saidAI model quality
“In our bake-off their answers were simply more accurate on our documents.”
Final reason
AI model quality
Customer names a different reason than the seller logged; customer view used as final.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Security & compliance
“Security review stalled on certifications and data residency.”
Seller view: security compliance
- CustomerCustomer saidHigh confidence· AI model quality
“In our bake-off their answers were simply more accurate on our documents.”
Customer view: ai model quality
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Model quality lags on long-context reasoning
First-principles cause behind losses mapped to: ai model quality, usability.
Customer said100%