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Falcon Systems – Helpwise AI platform
LostFalcon Systems · Education · Nordics
ACV
$114,000
Closed Dec 28, 2025
- ACV
- $114,000
- Close date
- Dec 28, 2025
- Fiscal quarter
- 2025-Q4
- Segment
- Mid-market
- Close stage
- Closed Lost
- Seller
- Elif Kaya
- Winning competitor
- Supportiva
- Incumbent
- —
- CRM loss reason
- Pricing model mismatch
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Insufficient data
Seller said
Seller saidPricing model mismatch
“They wanted predictable seat pricing, our model felt variable to finance.”
Customer said
Customer saidNo reason recorded
No quote captured.
Final reason
Pricing model mismatch
No customer interview captured; seller reason used as final.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Pricing model mismatch
“They wanted predictable seat pricing, our model felt variable to finance.”
Seller view: pricing model mismatch
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Per-resolution pricing misaligned with high-volume SMB
First-principles cause behind losses mapped to: pricing model mismatch, price too high.
Seller said100%