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Redwood Telecom – Lumenary AI platform

Lost

Redwood Telecom · Telecom · DACH

ACV

$22,000

Closed May 25, 2026

ACV
$22,000
Close date
May 25, 2026
Fiscal quarter
2026-Q2
Segment
SMB
Close stage
Closed Lost
Seller
Elif Kaya
Winning competitor
Modelforge
Incumbent
—
CRM loss reason
AI model quality

Seller view vs customer view

How the CRM-stated reason compares with what the customer actually said.

Insufficient data

Seller said

Seller said

AI model quality

“Their evaluation found the competitor model stronger on their test set.”

Customer said

Customer said

No reason recorded

No quote captured.

Final reason

AI model quality

No customer interview captured; seller reason used as final.

Extracted reasons

Every reason pulled from sources linked to this deal, with its origin.

  • SellerSeller saidHigh confidence· AI model quality
    “Their evaluation found the competitor model stronger on their test set.”

    Seller view: ai model quality

Attributed root causes

Root causes this deal contributes to, weighted by how much they explain the outcome.

  • Model quality lags on long-context reasoning

    First-principles cause behind losses mapped to: ai model quality, usability.

    Seller said100%