ACM Brain

Internal workspace
Back to deals

Orion Bank – Pipelinr platform

Lost

Orion Bank · Retail · UK & Ireland

ACV

$25,000

Closed Dec 20, 2025

ACV
$25,000
Close date
Dec 20, 2025
Fiscal quarter
2025-Q4
Segment
SMB
Close stage
Closed Lost
Seller
Lucas Martin
Winning competitor
Outreachly
Incumbent
—
CRM loss reason
Price too high

Seller view vs customer view

How the CRM-stated reason compares with what the customer actually said.

Aligned

Seller said

Seller said

Price too high

“Procurement pushed back on total cost; competitor came in roughly 20% lower.”

Customer said

Customer said

Price too high

“Honestly the number was just too high for what we would use in year one.”

Final reason

Price too high

Seller and customer name the same reason.

Extracted reasons

Every reason pulled from sources linked to this deal, with its origin.

  • SellerSeller saidHigh confidence· Price too high
    “Procurement pushed back on total cost; competitor came in roughly 20% lower.”

    Seller view: price too high

  • CustomerCustomer saidHigh confidence· Price too high
    “Honestly the number was just too high for what we would use in year one.”

    Customer view: price too high

Attributed root causes

Root causes this deal contributes to, weighted by how much they explain the outcome.

  • Opaque pricing above starter tier

    First-principles cause behind losses mapped to: price too high, competitor discount, contract terms.

    Customer said100%