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Tidewater Travel – Neuraflow platform
LostTidewater Travel · Telecom · North America
ACV
$65,000
Closed Mar 2, 2026
- ACV
- $65,000
- Close date
- Mar 2, 2026
- Fiscal quarter
- 2026-Q1
- Segment
- Mid-market
- Close stage
- Closed Lost
- Seller
- Hannah Lee
- Winning competitor
- Agentwise
- Incumbent
- Taskmesh
- CRM loss reason
- Implementation support
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Aligned
Seller said
Seller saidImplementation support
“They wanted more hands-on rollout support than we offered.”
Customer said
Customer saidImplementation support
“We needed someone on site for rollout; the other vendor offered it.”
Final reason
Implementation support
Seller and customer name the same reason.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Implementation support
“They wanted more hands-on rollout support than we offered.”
Seller view: implementation support
- CustomerCustomer saidHigh confidence· Implementation support
“We needed someone on site for rollout; the other vendor offered it.”
Customer view: implementation support
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Thin implementation services for ERP rollouts
First-principles cause behind losses mapped to: implementation support.
Customer said100%