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Harbor Energy – Helpwise AI platform
LostHarbor Energy · Energy · UK & Ireland
ACV
$39,000
Closed Feb 13, 2026
- ACV
- $39,000
- Close date
- Feb 13, 2026
- Fiscal quarter
- 2026-Q1
- Segment
- Mid-market
- Close stage
- Closed Lost
- Seller
- Hannah Lee
- Winning competitor
- Chatterbox Labs
- Incumbent
- Supportiva
- CRM loss reason
- Missing feature
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Conflicting
Seller said
Seller saidMissing feature
“Lost on a specific capability gap they listed as a must-have.”
Customer said
Customer saidBrand awareness
“The committee had never heard of you, and that was a risk for them.”
Final reason
Brand awareness
Customer names a different reason than the seller logged; customer view used as final.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Missing feature
“Lost on a specific capability gap they listed as a must-have.”
Seller view: missing feature
- CustomerCustomer saidHigh confidence· Brand awareness
“The committee had never heard of you, and that was a risk for them.”
Customer view: brand awareness
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
No root causes attributed yet. Run the analysis once reasons have been extracted.