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Silverline Bank – Helpwise AI platform
LostSilverline Bank · Healthcare · Turkey & MEA
ACV
$90,000
Closed Feb 4, 2026
- ACV
- $90,000
- Close date
- Feb 4, 2026
- Fiscal quarter
- 2026-Q1
- Segment
- Mid-market
- Close stage
- Closed Lost
- Seller
- Hannah Lee
- Winning competitor
- Ticketron AI
- Incumbent
- Ticketron AI
- CRM loss reason
- Integration gap
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Aligned
Seller said
Seller saidIntegration gap
“Integration with their existing stack needed custom work.”
Customer said
Customer saidIntegration gap
“It did not plug into our stack without a services project.”
Final reason
Integration gap
Seller and customer name the same reason.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Integration gap
“Integration with their existing stack needed custom work.”
Seller view: integration gap
- CustomerCustomer saidMedium confidence· Integration gap
“It did not plug into our stack without a services project.”
Customer view: integration gap
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Shallow Salesforce Service Cloud integration
First-principles cause behind losses mapped to: integration gap.
Customer said100%