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Falcon Media – Helpwise AI platform
LostFalcon Media · Public sector · Turkey & MEA
ACV
$57,000
Closed Mar 19, 2026
- ACV
- $57,000
- Close date
- Mar 19, 2026
- Fiscal quarter
- 2026-Q1
- Segment
- Mid-market
- Close stage
- Closed Lost
- Seller
- Elif Kaya
- Winning competitor
- Supportiva
- Incumbent
- —
- CRM loss reason
- Missing feature
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Aligned
Seller said
Seller saidMissing feature
“Lost on a specific capability gap they listed as a must-have.”
Customer said
Customer saidMissing feature
“The other product had the one feature our team uses every day.”
Final reason
Missing feature
Seller and customer name the same reason.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· Missing feature
“Lost on a specific capability gap they listed as a must-have.”
Seller view: missing feature
- CustomerCustomer saidHigh confidence· Missing feature
“The other product had the one feature our team uses every day.”
Customer view: missing feature
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
No voice channel in the autonomous agent
First-principles cause behind losses mapped to: missing feature.
Customer said100%