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Silverline Retail – Lumenary AI platform
LostSilverline Retail · Telecom · Nordics
ACV
$14,000
Closed Nov 5, 2025
- ACV
- $14,000
- Close date
- Nov 5, 2025
- Fiscal quarter
- 2025-Q4
- Segment
- SMB
- Close stage
- Closed Lost
- Seller
- Elif Kaya
- Winning competitor
- Inferon
- Incumbent
- —
- CRM loss reason
- AI model quality
Seller view vs customer view
How the CRM-stated reason compares with what the customer actually said.
Aligned
Seller said
Seller saidAI model quality
“Their evaluation found the competitor model stronger on their test set.”
Customer said
Customer saidAI model quality
“In our bake-off their answers were simply more accurate on our documents.”
Final reason
AI model quality
Seller and customer name the same reason.
Extracted reasons
Every reason pulled from sources linked to this deal, with its origin.
- SellerSeller saidHigh confidence· AI model quality
“Their evaluation found the competitor model stronger on their test set.”
Seller view: ai model quality
- CustomerCustomer saidMedium confidence· AI model quality
“In our bake-off their answers were simply more accurate on our documents.”
Customer view: ai model quality
Attributed root causes
Root causes this deal contributes to, weighted by how much they explain the outcome.
Model quality lags on long-context reasoning
First-principles cause behind losses mapped to: ai model quality, usability.
Customer said100%